OPAL: East Dunbartonshire Information Line.
OPAL is a free information and advice servive for all adults (16+) in East Dunbartonshire. It is a single point of contact for anyone that might need additional care or support and is an additional route to independent advocacy.
OPAL can help with a wide range of things, from applying for Benefits through to finding a plumber. All of the OPAL Advisers work in East Dunbartonshire, they know the local area, they know the local services, and they can help you to find the help you need as quickly and simply as possible.
When you call OPAL, the phone is answered by a person and not a machine. Your OPAL Adviser is quite happy to give you their name, they will discuss the issues with you, and if they don’t know the answer they will go and find out, and then call you back.
Anything you tell the OPAL Advisers will be kept strictly confidential. We will not share your information with anyone else unless you specifically ask us to. OPAL is a free service – all you have to pay for is a local telephone call.
It's really nice to know that someone is listening to me and taking me seriously. Other people seem to think that my problems are trivial and aren't worth bothering about, but that is not true. My Advocacy Worker helped me to make my point in such a way that I couldn't be ignored, and now things are starting to improve as a result.
I felt like I was facing a brick wall until I started receiving support and information from Ceartas. The outcome of that has led to a much better relationship with the rest of the family, and now we are all pulling in the same direction.
Thank you for your prompt and informative reply. It’s appreciated more than you will know.
Absolutely thrilled with the service. I wish my family all stayed in East Dunbartonshire and could access it!
After waiting months, you got the ball rolling with a number of things and for that I thank you.
Thank you for your support at the last meeting. It’s great having somebody independent in my corner: not sure what I would have done or where I would be otherwise.
I can pick up the phone and advocacy support is always there, ready to listen and help me understand things better.
I live quite a long distance away from my sister. When she needed to get some more support in place for her dementia, the information about local services and support that you were able to give me was invaluable. I can't thank you enough.
I am usually apprehensive about contacting organisations in fear of being passed pillar to post. I was delighted when I contacted Ceartas: although I didn’t need advocacy, you talked me through local services that I needed.
Thanks so much, this is almost a miracle! Can you do anything for Partick Thistle while you’re at it?
When I call Ceartas everyone is always so kind and helpful. They are all a really good group of people.
Thanks for discussing things and then sending us some information in the post: we have now started the Power of Attorney process.
Even a ten minute chat on the phone made me feel so much better. I was becoming frustrated and annoyed at not getting what I needed from services, but talking to my Advocacy Worker kept me grounded and stopped me from losing the rag with anyone.
I didn't know that there was anything I could do about my situation, let alone that I had options. I feel so much better knowing that I can turn to Ceartas for information when I need it.
There is always someone there at Ceartas for me, no matter who takes the call.
It’s a really tricky role you’ve had in this case but you’ve done so effectively.