Ceartas provides statutory support to adults who are normally resident in East Dunbartonshire, and who have been detained in hospital under the Mental Health Act; and adults who are normally resident in East Dunbartonshire who have been assessed as lacking Capacity under the Adults With Incapacity Act.
We have a regular outreach presence at Stobhill Hospital, and our Advocacy Workers provide a less-structured outreach presence when they visit the wards at Gartnavel Royal Hospital and the Glasgow Royal Infirmary.
With a discharge target time of 72 hours after the patient is clinically fit for discharge, Advocacy needs to be more proactive and able to react quickly in a fast-moving environment. Ceartas is working hard with Health- and Social Care professionals to make this an achievable target.
As well as our statutory advocacy work, we are able to provide some of the ‘softer’ supports that patients and their carers may benefit from. We can provide them with information about:
- Their rights.
- Commuity services and support.
- Choosing a Care Home, costs of care, and the financial support that is available.
- Guardianship and other AWI Interventions.
Even a ten minute chat on the phone made me feel so much better. I was becoming frustrated and annoyed at not getting what I needed from services, but talking to my Advocacy Worker kept me grounded and stopped me from losing the rag with anyone.
Thank you for your prompt and informative reply. It’s appreciated more than you will know.
It's really nice to know that someone is listening to me and taking me seriously. Other people seem to think that my problems are trivial and aren't worth bothering about, but that is not true. My Advocacy Worker helped me to make my point in such a way that I couldn't be ignored, and now things are starting to improve as a result.
After waiting months, you got the ball rolling with a number of things and for that I thank you.
Thanks for discussing things and then sending us some information in the post: we have now started the Power of Attorney process.
Absolutely thrilled with the service. I wish my family all stayed in East Dunbartonshire and could access it!
I live quite a long distance away from my sister. When she needed to get some more support in place for her dementia, the information about local services and support that you were able to give me was invaluable. I can't thank you enough.
There is always someone there at Ceartas for me, no matter who takes the call.
I didn't know that there was anything I could do about my situation, let alone that I had options. I feel so much better knowing that I can turn to Ceartas for information when I need it.
Thanks so much, this is almost a miracle! Can you do anything for Partick Thistle while you’re at it?
I can pick up the phone and advocacy support is always there, ready to listen and help me understand things better.
When I call Ceartas everyone is always so kind and helpful. They are all a really good group of people.
Thank you for your support at the last meeting. It’s great having somebody independent in my corner: not sure what I would have done or where I would be otherwise.
I am usually apprehensive about contacting organisations in fear of being passed pillar to post. I was delighted when I contacted Ceartas: although I didn’t need advocacy, you talked me through local services that I needed.
I felt like I was facing a brick wall until I started receiving support and information from Ceartas. The outcome of that has led to a much better relationship with the rest of the family, and now we are all pulling in the same direction.
It’s a really tricky role you’ve had in this case but you’ve done so effectively.