Ceartas works closely with East Dunbartonshire Care Homes to ensure that their residents are informed and involved in the design, improvement and day-to-day running of their services. Our Link Workers act as a point of contact for residents, relatives and staff at these facilities.
We can help with things like:
- Residents meetings.
- Carers meetings.
- Service evaluations.
- Compliments, complaints and concerns..
Care Homes are regulated and inspected by the Care Inspectorate. Services with regular Independent Advocacy input are viewed positively, and it is often remarked on in inspection reports. For more information about engaging with our Link Workers, please contact us.
It's really nice to know that someone is listening to me and taking me seriously. Other people seem to think that my problems are trivial and aren't worth bothering about, but that is not true. My Advocacy Worker helped me to make my point in such a way that I couldn't be ignored, and now things are starting to improve as a result.
After waiting months, you got the ball rolling with a number of things and for that I thank you.
Thank you for your prompt and informative reply. It’s appreciated more than you will know.
Thank you for your support at the last meeting. It’s great having somebody independent in my corner: not sure what I would have done or where I would be otherwise.
Thanks so much, this is almost a miracle! Can you do anything for Partick Thistle while you’re at it?
I am usually apprehensive about contacting organisations in fear of being passed pillar to post. I was delighted when I contacted Ceartas: although I didn’t need advocacy, you talked me through local services that I needed.
I didn't know that there was anything I could do about my situation, let alone that I had options. I feel so much better knowing that I can turn to Ceartas for information when I need it.
Thanks for discussing things and then sending us some information in the post: we have now started the Power of Attorney process.
Absolutely thrilled with the service. I wish my family all stayed in East Dunbartonshire and could access it!
I felt like I was facing a brick wall until I started receiving support and information from Ceartas. The outcome of that has led to a much better relationship with the rest of the family, and now we are all pulling in the same direction.
Even a ten minute chat on the phone made me feel so much better. I was becoming frustrated and annoyed at not getting what I needed from services, but talking to my Advocacy Worker kept me grounded and stopped me from losing the rag with anyone.
It’s a really tricky role you’ve had in this case but you’ve done so effectively.
I can pick up the phone and advocacy support is always there, ready to listen and help me understand things better.
There is always someone there at Ceartas for me, no matter who takes the call.
I live quite a long distance away from my sister. When she needed to get some more support in place for her dementia, the information about local services and support that you were able to give me was invaluable. I can't thank you enough.
When I call Ceartas everyone is always so kind and helpful. They are all a really good group of people.