OPAL: East Dunbartonshire Information Line


The OPAL: East Dunbartonshire Information Line is a single point of contact for all adult health service users (16+) in East Dunbartonshire. The OPAL line puts people in contact with a wide variety of information and services, from social and leisure activities through to Social Work and Voluntary Sector services.

When you call OPAL, the call is answered by a person, not a machine. The person you speak to, your OPAL Advisor, will work here in East Dunbartonshire, and they will know the local area. If necessary they will call you back to make sure that action has been taken and that you have resolved the issue.

OPAL also welcomes calls on behalf of people who may benefit: if you are a neighbour, carer or professional who needs information or access to services on behalf of a person, you can call OPAL and we can provide you with the information you need.

You can call OPAL between 9:30am and 4:30pm, Monday to Friday, on 0141 438 2347.

Promoting OPAL: East Dunbartonshire Information Line

We are very keen to promote OPAL to groups across East Dunbartonshire, as well as to other voluntary and statutory agencies. We have posters and business cards available for distribution, and our staff are always pleased to come and talk about OPAL or give a presentation. If you would like to know more about OPAL, you would like someone to come and talk about it, you can contact the team on 0141 438 2347 or email info@opal-ed.org.uk.

About OPAL: East Dunbartonshire Information Line

OPAL is a co-operative venture between Ceartas Advocacy, East Dunbartonshire Citizens Advice Bureau, Carers Link and East Dunbartonshire Voluntary Action.

The OPAL line aims to change the way we look after people, from a reactive approach where we provide care when people are no longer able to look after themselves; to an anticipatory, preventative approach which keeps people living independently in their own homes for as long as possible, adding healthy years to their lives.

The OPAL East Dunbartonshire Information Line supports the aims of this policy by making it easier for people to get access to information and services, by trying to deal with issues when they are still minor niggles and before they eventually become a major crisis.

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