Independent Advocacy and Welfare Benefits:
Ceartas works in partnership East Dunbartonshire Citizens Advice Bureau to support people in East Dunbartonshire to apply for DWP Benefits, Allowances, Credits and Payments.
These include things like:
- Job Seekers Allowance (JSA)
- Employment and Support Allowance (ESA)
- Personal Independence Payment (PIP)
- Attendance Allowance (AA)
- Pension Credits.
Our colleagues at East Dunbartonshire CAB are fully trained in the latest developments in the DWP Benefits system, so we always refer people to CAB for Income Maximisation Checks, and for them to complete DWP forms in order to make sure that people receive everything they are entitled to.
Ceartas works directly with people who have to attend assessments for ESA and PIP. As well as accompanying them to the Assessment itself, we will meet them beforehand to help them prepare for the assessment.
Research from Citizens Advice Scotland shows that most of the money raised through Income Maximisation is spent in local communities, stimulating local economies as well as increasing the quality of life for some of the most vulnerable people in our society.
I am usually apprehensive about contacting organisations in fear of being passed pillar to post. I was delighted when I contacted Ceartas: although I didn’t need advocacy, you talked me through local services that I needed.
I live quite a long distance away from my sister. When she needed to get some more support in place for her dementia, the information about local services and support that you were able to give me was invaluable. I can't thank you enough.
It's really nice to know that someone is listening to me and taking me seriously. Other people seem to think that my problems are trivial and aren't worth bothering about, but that is not true. My Advocacy Worker helped me to make my point in such a way that I couldn't be ignored, and now things are starting to improve as a result.
When I call Ceartas everyone is always so kind and helpful. They are all a really good group of people.
I can pick up the phone and advocacy support is always there, ready to listen and help me understand things better.
It’s a really tricky role you’ve had in this case but you’ve done so effectively.
There is always someone there at Ceartas for me, no matter who takes the call.
After waiting months, you got the ball rolling with a number of things and for that I thank you.
I didn't know that there was anything I could do about my situation, let alone that I had options. I feel so much better knowing that I can turn to Ceartas for information when I need it.
Even a ten minute chat on the phone made me feel so much better. I was becoming frustrated and annoyed at not getting what I needed from services, but talking to my Advocacy Worker kept me grounded and stopped me from losing the rag with anyone.
Thanks for discussing things and then sending us some information in the post: we have now started the Power of Attorney process.
Thank you for your prompt and informative reply. It’s appreciated more than you will know.
Thanks so much, this is almost a miracle! Can you do anything for Partick Thistle while you’re at it?
Thank you for your support at the last meeting. It’s great having somebody independent in my corner: not sure what I would have done or where I would be otherwise.
Absolutely thrilled with the service. I wish my family all stayed in East Dunbartonshire and could access it!
I felt like I was facing a brick wall until I started receiving support and information from Ceartas. The outcome of that has led to a much better relationship with the rest of the family, and now we are all pulling in the same direction.