Changes is a Collective Advocacy group, supported by Ceartas but driven by its own membership and its own choice of issues.
Collective Advocacy enables a peer group of people, as well as a wider community with shared interests, to represent their views, preferences and experiences. A collective voice can be stronger than that of individuals when campaigning and can help policy makers, strategic planners and service providers know what is working well, where gaps are and how best to target resources. Being part of a collective advocacy group can help to reduce an individual’s sense of isolation when raising a difficult issue. Groups can benefit from the support of resources and skilled help from an advocacy organisation. (Scottish Independent Advocacy Alliance, 2019)
Changes is an open-membership citizen network that holds regular group meetings – please see the What’s On page for details. Not everyone who attends has been through Ceartas services, but they are very focused on the issues that affect our service users and the wider community in East Dunbartonshire.
I didn't know that there was anything I could do about my situation, let alone that I had options. I feel so much better knowing that I can turn to Ceartas for information when I need it.
It’s a really tricky role you’ve had in this case but you’ve done so effectively.
When I call Ceartas everyone is always so kind and helpful. They are all a really good group of people.
It's really nice to know that someone is listening to me and taking me seriously. Other people seem to think that my problems are trivial and aren't worth bothering about, but that is not true. My Advocacy Worker helped me to make my point in such a way that I couldn't be ignored, and now things are starting to improve as a result.
Even a ten minute chat on the phone made me feel so much better. I was becoming frustrated and annoyed at not getting what I needed from services, but talking to my Advocacy Worker kept me grounded and stopped me from losing the rag with anyone.
Thanks for discussing things and then sending us some information in the post: we have now started the Power of Attorney process.
I live quite a long distance away from my sister. When she needed to get some more support in place for her dementia, the information about local services and support that you were able to give me was invaluable. I can't thank you enough.
After waiting months, you got the ball rolling with a number of things and for that I thank you.
Thanks so much, this is almost a miracle! Can you do anything for Partick Thistle while you’re at it?
Thank you for your support at the last meeting. It’s great having somebody independent in my corner: not sure what I would have done or where I would be otherwise.
I am usually apprehensive about contacting organisations in fear of being passed pillar to post. I was delighted when I contacted Ceartas: although I didn’t need advocacy, you talked me through local services that I needed.
Thank you for your prompt and informative reply. It’s appreciated more than you will know.
There is always someone there at Ceartas for me, no matter who takes the call.
Absolutely thrilled with the service. I wish my family all stayed in East Dunbartonshire and could access it!
I felt like I was facing a brick wall until I started receiving support and information from Ceartas. The outcome of that has led to a much better relationship with the rest of the family, and now we are all pulling in the same direction.
I can pick up the phone and advocacy support is always there, ready to listen and help me understand things better.