Service User Forum:
The Ceartas Service User Forum is not a Peer Support Group, instead it is a task-focused group of volunteer service users that want to play an active role in shaping the future of Ceartas and the services it provides.
The Service User Forum has an agenda, keeps minutes, and there is a workplan for the year. The Chair of the Board is always present at Service User Forum meetings, and the output of the Forum is fed back to the Board on a regular basis.
The Service User Forum looks at issues like:
- Business planning.
- Publicity materials.
- Improving access to the service.
- Identifying unaddressed needs.
I felt like I was facing a brick wall until I started receiving support and information from Ceartas. The outcome of that has led to a much better relationship with the rest of the family, and now we are all pulling in the same direction.
Absolutely thrilled with the service. I wish my family all stayed in East Dunbartonshire and could access it!
It’s a really tricky role you’ve had in this case but you’ve done so effectively.
After waiting months, you got the ball rolling with a number of things and for that I thank you.
When I call Ceartas everyone is always so kind and helpful. They are all a really good group of people.
Thank you for your prompt and informative reply. It’s appreciated more than you will know.
Thanks so much, this is almost a miracle! Can you do anything for Partick Thistle while you’re at it?
I live quite a long distance away from my sister. When she needed to get some more support in place for her dementia, the information about local services and support that you were able to give me was invaluable. I can't thank you enough.
It's really nice to know that someone is listening to me and taking me seriously. Other people seem to think that my problems are trivial and aren't worth bothering about, but that is not true. My Advocacy Worker helped me to make my point in such a way that I couldn't be ignored, and now things are starting to improve as a result.
Thank you for your support at the last meeting. It’s great having somebody independent in my corner: not sure what I would have done or where I would be otherwise.
I didn't know that there was anything I could do about my situation, let alone that I had options. I feel so much better knowing that I can turn to Ceartas for information when I need it.
I am usually apprehensive about contacting organisations in fear of being passed pillar to post. I was delighted when I contacted Ceartas: although I didn’t need advocacy, you talked me through local services that I needed.
There is always someone there at Ceartas for me, no matter who takes the call.
Even a ten minute chat on the phone made me feel so much better. I was becoming frustrated and annoyed at not getting what I needed from services, but talking to my Advocacy Worker kept me grounded and stopped me from losing the rag with anyone.
I can pick up the phone and advocacy support is always there, ready to listen and help me understand things better.
Thanks for discussing things and then sending us some information in the post: we have now started the Power of Attorney process.