Service User Forum:

The Ceartas Service User Forum is not a Peer Support Group, instead it is a task-focused group of volunteer service users that want to play an active role in shaping the future of Ceartas and the services it provides.

The Service User Forum has an agenda, keeps minutes, and there is a workplan for the year. The Chair of the Board is always present at Service User Forum meetings, and the output of the Forum is fed back to the Board on a regular basis.

The Service User Forum looks at issues like:

  • Business planning.
  • Publicity materials.
  • Improving access to the service.
  • Identifying unaddressed needs.
Group Joan

If you are interested in the way that the Service User Forum fits into the organisation of Ceartas, or if you would like to find out more, please contact Ceartas here.

  • Thomas
    Thanks so much, this is almost a miracle! Can you do anything for Partick Thistle while you’re at it?
    Thomas
    Carer
  • Sandra & John
    Thanks for discussing things and then sending us some information in the post: we have now started the Power of Attorney process.
    Sandra & John
    Service User
  • Joanne
    I didn't know that there was anything I could do about my situation, let alone that I had options. I feel so much better knowing that I can turn to Ceartas for information when I need it.
    Joanne
    Service User
  • Elizabeth
    I live quite a long distance away from my sister. When she needed to get some more support in place for her dementia, the information about local services and support that you were able to give me was invaluable. I can't thank you enough.
    Elizabeth
    Long-distance carer
  • George
    There is always someone there at Ceartas for me, no matter who takes the call.
    George
    Service User
  • Richard
    I felt like I was facing a brick wall until I started receiving support and information from Ceartas. The outcome of that has led to a much better relationship with the rest of the family, and now we are all pulling in the same direction.
    Richard
    Carer
  • David
    It's really nice to know that someone is listening to me and taking me seriously. Other people seem to think that my problems are trivial and aren't worth bothering about, but that is not true. My Advocacy Worker helped me to make my point in such a way that I couldn't be ignored, and now things are starting to improve as a result.
    David
    Service User
  • Agnes
    I can pick up the phone and advocacy support is always there, ready to listen and help me understand things better.
    Agnes
    Service User
  • Marie
    Thank you for your support at the last meeting. It’s great having somebody independent in my corner: not sure what I would have done or where I would be otherwise.
    Marie
    Service User
  • Alex
    When I call Ceartas everyone is always so kind and helpful. They are all a really good group of people.
    Alex
    Service User
  • Mark
    I am usually apprehensive about contacting organisations in fear of being passed pillar to post. I was delighted when I contacted Ceartas: although I didn’t need advocacy, you talked me through local services that I needed.
    Mark
    Information enquiry
  • Derek
    After waiting months, you got the ball rolling with a number of things and for that I thank you.
    Derek
    Service User
  • Olivia
    Absolutely thrilled with the service. I wish my family all stayed in East Dunbartonshire and could access it!
    Olivia
    Carer
  • Sarah
    Even a ten minute chat on the phone made me feel so much better. I was becoming frustrated and annoyed at not getting what I needed from services, but talking to my Advocacy Worker kept me grounded and stopped me from losing the rag with anyone.
    Sarah
    Service User
  • Ashleigh
    Thank you for your prompt and informative reply. It’s appreciated more than you will know.
    Ashleigh
    Carer
  • Alecia
    It’s a really tricky role you’ve had in this case but you’ve done so effectively.
    Alecia
    Social Work