Viewpoints

Why Ceartas? Because it has given me confidence, making me feel important and at ease by helping me get over the hurdles in my life. It looks at the whole picture of the person. The advocacy worker helped me make sense of things. I really appreciate the help you gave me through difficult times.


Aims and Objectives

It's important for us to be clear on what we want to achieve, our aims and objectives help us to do just that.

Aim: To improve understanding of the role of advocacy

  • Have a planned annual programme of presentations on advocacy to service providers/key stakeholders, and respond to requests for such presentations.
  • Develop and regularly update a website that presents a clear message about what advocacy is, and current developments in the advocacy field, and maximise the use of the Website by professionals and potential service users.
  • Produce information leaflets on Ceartas for various stakeholders and make this available in relevant formats (Easy Read, large print etc) for potential service users.
  • Engage as a professional organisation in all interactions with service users, professionals and other stakeholders.

Aim: To support people to have their views heard

  • Have a staff team skilled in empathic listening.
  • Regularly update staff on relevant legislation.
  • Represent service user’s views clearly and directly in all interactions with both outside agencies and individuals.

Aim: To support service users to take as much control as possible in their lives

  • Adopt a person centred approach in all communication.
  • Inform and then support service users to make informed choices in each situation where advocacy input required or requested.
  • Respect the service user's choice at all times.

Aim: To strive to enhance advocacy provision, by ensuring that services are organised and delivered to a high quality

  • Commit to deliver regular evaluation of service provision so that Ceartas continues to learn from its practice.
  • Commit to identifying appropriate training for all staff and volunteers.
  • Commit to regularly review information management systems and service infrastructure to ensure that the organisation is continually responsive to identified need.

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