About Us Aim 1
To improve understanding of the role of advocacy:
- Have a planned annual programme of presentations on advocacy to service providers/key stakeholders, and respond to requests for such presentations
- Develop and regularly update a website that presents a clear message about what advocacy is, and current developments in the advocacy field, and maximise the use of the Website by professionals and potential service users
- Produce information leaflets on Ceartas for various stakeholders and make this available in relevant formats (Easy Read, large print etc) for potential service users.
- Engage as a professional organisation in all interactions with service users, professionals and other stakeholders
Aim 2
To support people to have their views heard:
- Have a staff team skilled in empathic listening
- Regularly update staff on relevant legislation
- Represent service user’s views clearly and directly in all interactions with both outside agencies and individuals
Aim 3
To support service users to take as much control as possible in their lives:
- Adopt a person centred approach in all communication
- Inform and then support service users to make informed choices in each situation where advocacy input is required or requested
- Respect the service user's choice at all times
Aim 4
To challenge practice with care/service providers:
- Act in a professional manner on all occassions
- Raise issues of concern with appropriate staff
- Monitor trends in practice/issues of concern
- Report back timeously on key issues and trends to EDC